From now on, you can ask the support team any questions directly via the chat module set up on Cloud Connect. From 30 March, we will be closing the Aquafadas Answer forum, to focus on Premium Support, the chat module and online documentation. See you on Cloud Connect


Rakuten Aquafadas Support Team


I need a new activation key for VideoPier.

Stephen 1 week ago 0
Not a bug

Bannerzest Pro 4.0.2 (5888) Can’t Upgrade/Load already created banners

Lillemor Heidner 2 years ago • updated by anonymous 2 weeks ago 7
Under review

New inDesign tools palette

Luis Torrente 2 years ago • updated by anonymous 4 weeks ago 3

Bannerzest 3

AWX 2 months ago 0
Under review

Auto Play - videos - long vertical iPad page

hussain 7 months ago • updated 2 months ago 4

new indesign authoring problem

flavio 3 months ago • updated by anonymous 3 months ago 1

Indesign authoring HTML5 webreader issue - can't export

Jamie 3 months ago • updated by anonymous 3 months ago 2

PDF on HTML enrichment

John Teofilo 3 years ago • updated by Jeffrey Phillips 2 years ago 3


How to insert a PDF file on HTML enrichment?

I plan to use this HTML as Pop-up.

I'm can't figure it out, it turns the Pop-up white blank page.

I use AVE Pdf format.


Manu Brossard 3 years ago


You can't insert a PDF file in an HTML enrichment. But you can do it in a sub layout.


Version for Windows (PC) available

manni deman 3 years ago • updated by Arnaud Rossi (Head of Support) 10 months ago 2

Currently, I only see that your software is available for MAC only.

Will there be Windows / PC Version of your tools available soon?


Sub Layout with Go to Anchor doesn't work on Android

John Teofilo 2 years ago • updated by Kevin MARHIC (Tech Support) 2 years ago 9

Hi everyone,

I'm currently creating a page with this:

My objective is to create a page with scrollable button below then the sub layout above of it, will scroll to it's target page with anchor. I tried to create a not scrollable button, it works fine on iPhone 5, but not on Android (android phone do nothing if I tap the button).

Any Idea how to do this?

Thank you :)


Hello John,

The bugfix for this has been done and will be released within the next version of Android Reader, which will be

As a sidenote, there has been a recommendation of one of the devs: if you intend to build your whole magazine with this method (and not just a page with some content), this could lead to problems with memory usage, slowdowns and eventually crashes, so they advise you switch to AVEmag and split your pages across.

Of course if this isn't what you intended to do, you can disregard this.

Best regards,


Aquafadas Support


password protection in apps

heinz 2 years ago • updated by Arnaud Rossi (Head of Support) 10 months ago 2


Is there a way to provide certain areas of an app with a password protection? So only the user who knows the password has an access to this area.
If this isn`t possible, is it possible to send only certain user the app and not the publicly (like it would be in the AppStore)?
I would appreciate an answer very much.

How can i import a .dpe file?

Camila A. 2 years ago • updated by Jerome [Aquafadas] 2 years ago 2

I need to make a copy of another project that i have done before, so i can make changes over it without making modifications in the first project.


Spot The Difference documentation

SPLAT! Magazine 2 years ago • updated by Arnaud Rossi (Head of Support) 10 months ago 1


I wonder if someone at Aquafadas could help me please? I recently subscribed to Aquafadas and can't fathom how to make many of the plugins work. For instance, the video tutorial for the Spot The Difference plugin is really out of date, and doesn't seem to relate to the plugin at all now. It's been suggested that the Hide & Seek plugin could help but it's far too different to be able to use as even a starting point. Can someone please direct me to an up-to-date tutorial or documentation about this please?

It's pointless having these plugins if there's no away of knowing how to use them and I've spent hours trying to get them to work with absolutely no joy.




Bug à l'enregistrement de projet

Blanc 2 years ago • updated by Arnaud Rossi (Head of Support) 10 months ago 2


Cela faisait un moment que je n'avais pas utilisé Bannerzest Pro et malgré les mises à jour régulière, j'ai un bug qui apparait.

Je ne peux plus enregistrer un projet.

Aucune fenêtre n'apparait sous la fonction "enregistrer" ou "enregistrer sous..."

Je perds le projet si je le ferme.

Voici les détails :

Bannerzest : Version 3.1.4 (5575)

Mac Osx : El Capitan 10.11.4

Merci de votre aide


Problème avec Aquafadas connect

El_May 2 years ago • updated by Arnaud Rossi (Head of Support) 10 months ago 5


Je poste ici un problème qui m'embête beaucoup.

Sur mon mac qui tourne en 10.8.3, je souhaite installer la petite application Aquafadas Connect afin, notamment, de pouvoir installer le viewer. Or lorsque je le télécharge puis tente de l'installer j'ai un message qui me dit "Impossible d'ouvrir cette version de l'application “ Aquafadas Connect " avec cette version d'OS X. Vous avez OS X 10.8.3. L'application requiert OS X 10.9 ou ultérieur."

Y'a t'il une autre solution qu'upgrader mon OS ?

Existe t'il une page avec les version précédentes pour le Aquafadas Connect et l'aquafadas viewer installer comme il en existe une pour le l'Indesign Authoring (

Merci par avance


Under review

Disable Zoom for AVEMag Option - WHEN?

John Teofilo 2 years ago • updated by anonymous 1 year ago 4

Hi Aquafadas Team,

As we created our Digital Version of our Magazine, we chose AveMag over AvePdf for the advantage that the Enrichments are more compatible on AveMag. In relation to this, the option "Disable Zoom" for AveMag is what our Team waiting from the future updates.

As we Test our Magazine, we got much Application Crash because of that Zoom. The Application goes "Fade into White" after we accidentally zoom the contents.

We know that you already lined up the request for Option that we can disable the Zoom on AVEMag and we wanna know when you gonna apply that.

Thank you

Under review

New inDesign tools palette

Luis Torrente 2 years ago • updated by anonymous 4 weeks ago 3

Plugin InDesign 2018 - Tester la version Bêta ?

Olivier 5 months ago 0

You exceed the activation limit.

rfn 8 months ago 0