Hello and welcome to Aquafadas Answers, the community forum for our digital publishing tools. Here you’ll find answers to common questions about our platform and software, as well as inspiration from fellow designers and developers.

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By Matthieu Kopp

sound crossfade between articles

Jacques Martin 3 years ago • updated by Arnaud Rossi (Head of Support) 6 months ago 6
Is there a way to crossfade the sound when you go to a new article ? to a new page ?

After viewing full-screen movie/popups, location returns to top of page

Mike Lohrman 4 years ago • updated by Arnaud Rossi (Head of Support) 6 months ago 7
When I'm done watching a full-screen movie or slideshow, and click Done, the page returns to the top of the page instead of where the user was on the page. We have tall pages and it's making it tough because a user has to scroll back down after viewing anything fullscreen. This didn't happen before so I assume it cropped up on a more recent version of the software. Is this expected functionality or a bug?

Error when create new project

Pit America 2 years ago • updated by Kevin MARHIC (Tech Support) 2 years ago 5

hi, i use indesign 5.5 and 6. the aquafadas connect app is the latest from downloads. when i open the project panel in indesign and choose "work offline" and then like to create a new project with the "+" i get an error like "error panel". i re download the conect app, reinstall the indesign authoring via the conect app. delete all plug ins in \indesign\plugins and reinstall. but still the same error. using 10.11.3 el capitan. See Screenshot.



Have you tried logging in at least once before using the "work offline" option?

Best regards,


Aquafadas Support


sending zave for review issue

Adam Niewiadomski 3 years ago • updated by debee rommel 3 years ago 6
I have problems with sending ZAVE file to the client for review. I do it just like it is presented in webinar (I used to do in that way for over 2 years and there were no problems). Below is the link to the ZAVE file (placed on Dropbox) which can not be opened by the Aquafadas Viewer on my clients iPad:


When my client want to open that link on his iPad clicking on that directly in the email, the Aquafadas Viewer show information "Unable to decompress the file". Below is the link to the Viewer screen with that info:

Could anyone try to open that link with that zave file on your iPad and check if it starts to download?

Best Regards

Adam Niewiadomski
Project Manager

Alidea Publishing House
Nowogrodzka Street 31
00-511 Warsaw

anonymous 3 years ago
Hi Adam,

You are correct. It seems that the Dropbox method is no longer working.
I ran a few tests to find out what still might work.
As a disclaimer, we do say that Dropbox is OK for testing, but should never be used to host your actual ZAVE, for this exact reason. We have no affiliation with Dropbox and cannot ensure this method will always work.

You should also note that since we updated the viewer from MyKiosk to the Aquafadas Viewer, you can also use this:
aqviewer:// instead of my kiosk://

You can still use a url from a ZAVE hosted in your public folder. These files automatically download, so there is no need to switch a 0 for a 1. You just need to copy the public link:

We will continue to monitor this.
Thanks for pointing this out!



Parution chargée sur Cloud Connect n'apparaît pas sur l'application

Antoine 2 years ago • updated by Arnaud Rossi (Head of Support) 6 months ago 4


J'ai chargé une parution hier en batch processing sur cloud connect. Je ne la vois toujours pas sur notre application et plusieurs clients se plaignent également du problème.

Que dois-je faire pour corriger ce problème ?


Antoine Mary


Android app hosting

Maria Gronlund 3 years ago • updated by Arnaud Rossi (Head of Support) 6 months ago 7
I'm in the processing of publishing a children's audio book-app made in Aquafadas for Android phones and tablets. The instruction video is from 2013, and I just want to make sure the information in it is still valid, and that I have understood the process correctly. I'm making a single publication, and I've uploaded three zave-files to a server I control - hi-res, low-res, and phone versions. In the publication process I was asked to also upload the zave-file to Aquafadas (I don't remember if I uploaded all three versions or just one), and I think that I also was asked to put in a link to the website where I've hosted the files myself.
By now I've lost track and don't really understand how this works - does the customer get "the shell" from Google Play and the content from my server, or has this changed?
Since I just learned that Play has a maximum size limit of 50MB and my content is bigger than that, it's important to know. I also wonder how the right zave-file gets choosed - I have three different ones on the same page/same link. Should I put them on three different pages?
All the best

User location don't work in Aquafadas Viewer?

Encarni 2 years ago • updated by Arnaud Rossi (Head of Support) 6 months ago 6

Hi! I've a problem. I want to include in my zave a Google Map with user location (auto and with a button). I tried with the Aquafadas's enrichment of Map, with the Aquafadas' enrichment of HTML and introducing the url of the map in a box of InDesign.

This is the map:

In the AQViewer, in all three cases, the map is visible and interactive, but don't work de user location, neither auto or with the button. Instead, if I open the map's url in the device's Safari, the user location, auto and button, works perfectly.

It is possible that the user location don't work in AQViewer, but works in my App when it published?

How I can try this without replace the zave of the App? (It is being validated by Apple)



Bundle ID

Willem 3 years ago • updated by Manu Brossard 3 years ago 2
Bonjour , nous avons un problème avec le bundle ID de notre application . Actuellement le bundle ID est : com.mediacrossing.journalnumeriqued_aquitaine, seulement, apple n'accepte pas '_' dans les bundle ID, est il possible de renommer le bundle ID en : 'com.mediacrossing.journalnumeriquedaquitaine ?

I like to have in future release of AVE Mag plug-in...Share button!

Sotnas Design Lda 3 years ago • updated by Manu Brossard 3 years ago 7
A simple share button to the must popular social networks.
I think is a good implementation.

Thank you.
- Jorge

Action button associated with a #xxxx frame

Sotnas Design Lda 4 years ago • updated by Arnaud Rossi (Head of Support) 6 months ago 6

Thanks for your great support!

Question our Bug? I don't know... 

I have lots of buttons associated with frames #XXXXX
I export to a DPE file...
When i import the DPE compression file, lost all references to the frames #XXXXX, because the frame with number #XXXXX don't as the same, now have another reference.

Need associated again, with picker frame action, all of my frames to the new wright reference.
Lot's of time and work lost.

Can help me with these issue?